Customer Service Representative
Customer Service Representative Apply Now Full-time
Sioux Falls, SD Posted: 04/01/21

Receives orders and questions from customers and following established procedures answers questions and enters quote information into the system.  Interface on a daily basis with sales, product development, graphics and manufacturing.  Manage costing to the customer through estimating.  Assist in negotiating and reaching a settlement between Customer and Quality.  Manage customer delivery.

  • Ability to speak effectively in person or on the phone to employees, sales staff, and external customers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
  • Must possess integrity, communication and reasoning skills to provide a positive work environment.
  • Must possess critial thinking and strong communication skills.
  • Must possess excellent computer skills with knowledge of Excel, Word, Syman, and be flexible to learn additional programs as jobs duties warrant.

To perform this job successfully, the incumbent must be able to perform each of the responsibilities listed above.

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualification and performance standards required for this position.